FAQs
What is a Stitch Kit subscription and how does it work?
Stitch Kit offers monthly subscriptions as well as one-time purchases.When you sign up to our subscription boxes you have a choice of whether you wish to receive the same discipline of stitch box each month or whether you would prefer a mixed subscription box.
If you choose to receive the same discipline each month you can swap at anytime as long as we receive your request 7 days before your next box is due.
Which kind of subscription boxes do you offer?
We currently offer six types/disciplines of subscription boxes:
- Crochet
- Knitting
- Amigurumi
- Macrame
- Embroidery & Cross Stitch
- Sewing and Patchwork
When will my subscription payment be taken and when will my box be delivered?
You will be charged on the day you sign up and your box should be with you a few days later. All subsequent payments will be taken on the same day of the following month and again the box will be dispatched a few days later.
If you would like to change the date of your direct debit or delivery you can do so by changing this in your customer portal
What is the advantage of a subscription box over a one-time purchase?
Subscription boxes are priced at a lower cost to the one-off boxes on the website. They also contain extra Stitch Kit goodies that can only be found within our subscription boxes.
Can I cancel my subscription at any time?
Yes, you can. Just log into your account and click on cancel, or just drop us an email here and we will take care of it. We need 7 days notice to cancel your subscription.
How do I know which box I will be getting each month?
Boxes will be based on the choices you made when you signed up or when you last swapped a discipline. The box you receive will usually be a surprise and will not be the same as any box you have received previously. If you wish to choose a specific box, you may do this at any time, up to 7 days before your box is due.
If there is a specific box you would like, please message us as early as possible to avoid disappointment. If stocks run low on a particular box, you will be first in-line when back in stock.
Are the boxes suitable for a beginner?
Yes, our boxes are packed especially for you. Let us know your crafting skill levels and we will pick projects that will help you develop your skills.
Are our subscription boxes available to purchase as a gift?
Yes definitely. Our subscription boxes are available as gifts for your family and friends. The email address you provide at checkout will receive an automatic confirmation message, so it’s advisable to put your own email in this box and not the recipient’s.
Please enter the recipients address on checkout and fill out their details in your subscription survey. You can write a personalised message to be included in the first box when you fill out your subscription survey.
Is my box trackable?
When your box is despatched, you will receive a shipping confirmation email from Stitch Kit with a tracking link.
Do I pay P&P in addition to my subscription box?
No, all P&P is included in the price of all subscription boxes.
Can I skip a subscription month?
Yes, with 7 days notice of your payment date you can skip a month. To do this please log onto your customer portal and choose the skip option.
What should I do if my box has anything missing or broken?
If your box has anything missing or broken or if your box doesn’t appear when expected, please email us as soon as possible and we will investigate and get back to you within 3 days.
Is it possible for me to return a box?
You can return your box if it is unused and undamaged and fully intact. If you need to return your box, please email us for postage address information. We will then refund your box upon receipt or replace it with another box of your choice.